Customer Service Representative

We are looking for a Customer Service Representative for our multi-client site in Oostrum/Venray. In this role you are the point of contact for the customer, end customer and you ensure a good relationship by providing accurate and timely information about current shipments. The contact usually takes place via the CRM system and email, in addition to required verbal communication.

What will you be doing?

• Resolving and archiving incoming complaints
• You prepare and participate in weekly and monthly reviews with customers and carriers
• You are able to solve complex and ad hoc issues independently
• You initiate corrective actions in case of progress problems
• You take care of the handling and registration of deviations, returns, claims etc.
• You contribute to process improvements and make progress reports

• Education and/or experience equivalent to a MBO+/HBO level or degree;
• Experience in international Customer Service / Sales Support environment is an advantage;
• Experience with different transport modalities;
• Administrative skills;
• Good communication skills in English (Dutch is an advantage);
• Flexible, structured, accurate, service-oriented and able to keep overview.

Our Client provides supply chain distribution and logistics for product development and fulfillment across a network of industries, suppliers and distribution partners around the world. They provide solutions from engineering through product end of life. They also deliver forward and reverse logistics including vendor managed inventory, fulfillment, product configuration and repair. The result is improved visibility with less waste and overhead and a more stable, balanced supply chain, responsive to constantly changing market demands. Our Client is broadening its Sketch-to-Scale operations, whereby they offer customer total solutions from product design, through production to final delivery to the end-customers.

• Salary: € 2.700 - € 3.000 gross / month;
• Holidays: 31 days off
• Travel Allowance
• A challenging job and opportunities for development in a dynamic and growing international environment;
• Based in Venray/Oostrum.

Interested in this exciting role for a Customer Service Representative at our dynamic client? Please apply via our site or floor@mansrecruitment.nl.